In sum, our clients want and expect:

• That debts are recoverable and accounts will be aggressively pursued
• Timely responses to new referrals
• Timely follow-up on existing referrals
• Timely progression from the initial demand to a lawsuit
• Immediate access to staff handling their matters
• Copies of all correspondence related to their matters
• Initial assets searches to determine whether a debtor is judgment proof

Our pledge to clients is to process all referrals as aggressively as the first referral; to understand and promote client goals relative to credit and collection; to provide timely feedback; and to provide EASY access to staff via telephone and email.